Customer Service Coordinator

Location: Exeter, Devon
Job Type: Permanent
Salary: Negotiable
Reference: SWICWSCSC_1581063732
gap professional is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.


gap professional is operating as an employment agency on behalf of its client who are recruiting for a Customer Service Coordinator Exeter on a permanent basis.
Contract: Permanent
Location: Exeter
Salary: Negotiable
Hours: Monday - Friday 37.5 hours per week

Job Role:
Reporting into the Manager, your role is to undertake a range of general office duties including raising sales quotations, order & invoice processing in line with the day to day business requirements.

Main Responsibilities include:

  • Customer order processing through works order entry, provision of required artwork/drawings for newly raised works orders, sending of order confirmations to customer, stock management and any other part of the order registration process that may be required
  • Raise board or factored purchase orders as required via in-house manufacturing system, checking orders have been received and acknowledged by suppliers
  • Check all supplier order acknowledgements and if required amend relevant parts of the system
  • Progress any late deliveries and provide updates to other departments as required
  • Log all origination purchases and recharge information in order that costs can be reconciled to the accounts and customers are recharged as required and in a timely fashion
  • Completion of goods receipts as required in a timely manner via in-house manufacturing system or directly in SAP accounting system
  • To generate customer sales invoices each week and ensure all are processed in line with specific customer requirements
  • Manage both incoming and outgoing post as required
  • General office duties including telephone cover, office filing and archiving as required
  • Assist with monitoring and resolving of supplier invoice queries raised by Finance Service Centre through web-based programme as required
  • Assist with monitoring and resolving of customer sales invoice queries either raised by Finance Service Centre or via customer issues logged at local level, ensuring queries are resolved and cleared without delay to ensure payment of invoices are not held up
  • Raise non-product purchase order requests via SAP ensuring orders are received by suppliers, late deliveries are chased and goods are booked in correctly
  • Assist with preparation and submission of month end data/reports as required
  • Assist with the time and attendance employee system
  • Any other duties or tasks that may be required



Skills Required:

  • PC Literate and complete understanding of Microsoft, knowledge and understanding of SPOCS system would be advantageous
  • Excellent interpersonal skills including strong verbal and written communication
  • Able to organise and prioritise work load in order to meet tight deadlines and the ability to work under pressure
  • The successful candidate will have experience of working in a busy and fast paced moving environment and have drive and determination to succeed
  • Possess the ability to work independently and also as part of a team, a structured and professional approach is essential
  • Attention to detail with proven analytical and business acumen and the ability to complete work to deadlines



Closing date is 7th March 2020
To Apply please follow the application process for the site this job is advertised on or email your CV By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Gap Professional is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future