Fluent Mandarin Customer Service Advisors

Location: Exeter, Devon
Job Type: Permanent
Salary: Up to £18666.00 per annum
Reference: BBBH1327_1588599827
gap professional is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.


Gap Professional are currently recruiting for two Quality Evaluation Analyst who are fluent in Mandarin to work in Exeter, Devon. The role will be initially based from home but candidates must be able to relocate and work from Exeter once the lockdown restrictions are lifted.

Start date: 27th May 2020

Hours: 37.5 hours per week 9.00am - 5.30pm Monday to Friday
Salary: £18,666.00 (rising to £19,227.00 after six months). Benefits include free parking and career progression along with 28 days annual leave.

Job Role:
Our client are the world leaders in providing call quality assurance solutions to the contact centre industry. They analyse and measure the quality of customer service interactions, providing accurate, actionable feedback that enables our clients to deliver an exceptional customer experience.
As a Quality Evaluation Analyst, you will be responsible for analysing interactions between customers and a key client's contact centre via phone calls and emails.

You will provide feedback on adherence to policies and appropriate procedures, navigate their software applications to research appropriate resolutions, evaluate results and provide actionable insight. Additionally, you will ensure all project analysis is completed in a timely manner and in accordance with project requirements.
To be considered for this position, applicants should:

  • Be fluent in one of the following languages above.
  • Have excellent communication, concentration and listening skills as well as a keen eye for detail
  • Considerable knowledge of and ability to utilise efficiently current word processing, spreadsheet, database, e-mail and internet software
  • Interest in technology and ability to understand and resolve technical issues
  • Competent level of spoken and written English
  • Experience of working in a Customer Contact Centre is desirable but not essential
  • Speak one of the above languages.


Closing date: 15th May 2020
To Apply please follow the application process for the site this job is advertised on or email your CV By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future